Cancellation & Refund Policy
No Refund Policy for Zico Football Coaching:
Payment for football services: All payments made for our football services, (disclosed in registration and payments) are non-refundable. Once payment is received, it is considered final and non-refundable.
Commitment to attend: By registering or signing up for Zico Football Coaching, the player is automatically committing to attending the designated sessions. No refunds will be provided for any circumstance.
Change of schedule: While we make every effort to adhere to the scheduled dates, times, and locations of our football services, unforeseen circumstances and force majeure may require us to modify or reschedule the calendar. In such cases, we will provide suitable alternatives. No refunds will be granted due to schedule changes.
No refunds will be issued for missed sessions for reasons such as school, school exams, family vacations, inability to arrive for practice, general sickness, or any other circumstance.
CREDIT POLICY:
Registration to Zico Football Coaching sessions CANNOT be frozen unless there are mid/long-term medical reasons and/or at our discretion. A doctors note will be required in the case of an “injury” or a medical condition.
Credit on the medical ground will be applicable if the sickness/ injury prevents the player from sessions for more than 4 weeks provided a Medical Certificate is presented. Credit is usable in the following Term or the Following Season if the payment is on a full-year basis. No makeup sessions will be offered in any circumstance.
If training sessions have been missed for reasons beyond Zico Football Coaching’s control (such as bad weather conditions, earthquakes, floods, heat waves, pandemics, and other unforeseeable natural-caused events that may be considered as “force majeure”: wars, riots, chaos, slowdown, pandemics, and unexpected legislations) those can be:
- Transferred to the following term/season.
- Used as credit within a period of 12 months.
- Transferred to a friend or a sibling.